Resúmé - UK

Résumé | Curriculum Vitae

Rikard Malmborg
IT Generalist | System Administration | User Support | IT Security

Curious About Systems and People

Experienced IT professional with a background in system administration, user support, and the operation of critical systems. I have worked with healthcare systems, speech recognition, and electronic medical records in Region Skåne, as well as with service, support, and technical customer contact at Mercedes-Benz. I am used to taking responsibility for processes, users, and systems, and I work methodically with documentation and quality. In addition, I bring experience in logistics, finance, and legal matters, which strengthen my overall understanding.

Experience and Learning During the Past 15 Years

Region Skåne, IT/MT — Healthcare Systems Support (via Öresunds IT) · 2021–present

Specialist support for Omilon MedSpeech (speech recognition) and CGM PMO (electronic medical records).
System maintenance, configuration, registry maintenance, and organisational structure management.
Testing new functionality and workflows; data-integrity testing within SDV.
User account and access management.
Documentation of processes, system configurations, and user guidance.

Mercedes-Benz Sweden AB (via Poolia) · 2007–2021

Technical Specialist, Customer Services Passenger Cars (2020–2021)

Managed service campaigns and recalls.
Administration and technical support for Xentry diagnostic tools.
Orders, invoicing, and reporting to authorities (Swedish Transport Agency).

Field Engineer & Senior Service Desk Consultant (2019–2020)

2nd-line support and specialist escalation.
Extended responsibility both locally and organisationally.

Team Leader, Service Desk (2017–2019)

Staff responsibility (scheduling, workload allocation, development dialogues).
Coordination of tasks and escalation handling.
Active participation in projects and change initiatives.

Service Desk, 1st & 2nd Line (2007–2017)

Application and hardware support for users.
Account and access administration across 100+ systems.
Logistics and distribution of PCs, thin clients, and accessories.
Telephony administration and mobile support.
Incident and case management (ITIL).
Documentation and support in data-protection/GDPR projects.

Strengths at Work

Project experience: participated in and led initiatives within system roll-out, GDPR, process development, and change work.
Systems & support: Windows environments, AD, Citrix, Microsoft 365/Office, ITIL processes.
Process & accountability: incident handling, system configuration, user support.
Warehouse & logistics: experience from Procordia and Mercedes-Benz.
Economics & legal: financial responsibility in earlier roles; legal studies at Lund University; ran a sole proprietorship.
Product & development: contributed to software improvements and built own web-based projects.
Association & civic engagement: active in associations with political assignments.

Curious About IT Security & Building My Own Solutions

Digital assistants (AI): since 2023 I’ve built a structured way of working where digital assistants are used to document, analyse, and streamline IT tasks.
Home network & servers: operate an advanced home lab with Linux servers, firewalls, and network solutions. Experience with virtualisation (Proxmox, Hyper-V), RAID, network segmentation, hardening, and system development.

Knowledge Built Over Time (Selected Training)

Cybersecurity Foundations, LinkedIn (2024)
Cybersecurity with Cloud Computing, LinkedIn (2024)
Daimler Data-Protection Certification (2018)
Advantum Leadership Training (2018)
Project Management, Folkuniversitetet (2015)
Web Development (intro), Folkuniversitetet (2015)
ITIL Foundation, Bita Malmö (2011)
Daimler Internal Certifications in Data & Network Security (2011)
PC Coordinator/Networking, Komvux Eslöv (1999)
Law studies, Lund University (1987–1988, single-subject courses)
Independent computing courses with associations in Spain in the 1980s.

Languages

Swedish — fluent
English — fluent
Spanish — fluent
French, German — basic.

Personal Drive

Structured, meticulous, and service-oriented. Comfortable taking responsibility for both technology and people. Long experience working in environments where operational reliability, documentation, and user support are critical.