Curriculum - UK

Rikard Malmborg

+46 413 70680

Jöns Hanssons väg 7

241 72 Marieholm

+46 702 99 31 11

12 June, 1965

Yes, P18 Gotland

B

Region Skåne IT/MT – Support for healthcare systems

(via Öresunds IT)

• Responsible for Omilon MedSpeech (speech recognition) and CGM PMO (electronic medical records).
• 2nd-line user support (telephone and back office), troubleshooting, and fault resolution.
• System configuration, registry maintenance, and control of organisational and master data.
• Account and access management for different professional roles within healthcare.
• Troubleshooting and vendor escalation where reported issues in several cases resulted in corrections.
• Testing of new functionality and changes, including documented testing before new MedSpeech releases, release assessment, and retesting after fixes.
• Rebuilt and established the MedSpeech team's ongoing operational documentation, including instructions for account and role management.
• Training in PMO and MedSpeech for private healthcare providers.
• Responsibilities involving external reporting within regulated healthcare processes.

The organisation comprised approximately 36,000 employees, at least 12,000 concurrent CGM PMO users, and around 6,000 MedSpeech licences.

Environment & tools: Windows/AD, MMC, CGM PMO, Omilon MedSpeech, Citrix, ServiceNow, SharePoint, case management, testing, documentation, and operational instructions.

Mercedes-Benz Sweden AB – Service & IT

(via Poolia)

> Customer Services PKW – Technical Specialist (2020–2021)

• Responsible for the management and follow-up of service campaigns and recalls.
• Worked with factory information and assessment of the impact on the Swedish vehicle fleet.
• Communication and reporting related to recalls, including the Swedish Transport Agency.
• Information to the workshop organisation ahead of upcoming recall campaigns.
• Support for Xentry/Star Diagnosis, ordering, licensing, and invoicing.
• Technical administration within customer and dealer support (PKW).

Environment & tools: Xentry/Star Diagnosis, MS Office, SharePoint, internal Daimler systems, ITIL.

> Field Service Engineer (2019–2020)

• On-site support following escalation from Service Desk and in collaboration with Infrastructure.
• Advanced troubleshooting of clients, networks, applications, and workshop environments.
• Coordination with external technical suppliers during infrastructure issues.
• Technical contact between users, Service Desk, and central specialist functions.
• Documentation and reporting of technical problems.

Environment & tools: Windows 10, networking, client management, Citrix, Active Directory, Remedy.

> Team Leader, Service Desk (2017–2019)

• Led the day-to-day operation of a six-person Service Desk team, with responsibility for planning, workload allocation, and escalations.
• Participated in the IT Management Team and reported Service Desk status and SLA results.
• Reviewed and updated SLA reporting data from CISM Remedy before management reporting.
• Introduced improved ITIL processes and documentation routines, and coordinated cases and resources with PAC, Infrastructure, and other specialist functions.
• Worked continuously with recurring technical problems and improvements to reduce unnecessary incident volume.
• Participated throughout the transition of 1st-line support to Infosys together with the CIO and an external consultant, including requirements and process work, handover, and follow-up.
• Conducted on-site follow-up in Brno after the transition.
• Worked with practical data-protection and PII matters in collaboration with Legal.
• Actively contributed to developing a traditional Helpdesk into a fully fledged Service Desk with focus on service delivery and processes.

Environment & tools: CISM Remedy, Confluence, SharePoint, Lotus Notes, Active Directory, Citrix, and ITIL-based processes.

> Service Desk / Helpdesk (1st & 2nd line support) (2007–2016)

• 1st- and 2nd-line support for users in Sweden and Denmark.
• Application, account, client, and hardware support in a complex international environment.
• Account administration across more than 100 business systems, including Active Directory/Admin.net and Citrix.
• Documentation, case management, and incident resolution in line with ITIL.
• Actively contributed to the transition of Danish IT support from person-dependent and reactive support to a more structured, ticket-based, and documented way of working.
• Collaborated with the CIO, Infrastructure, and Service Desk on clearer support paths, documentation, and escalation.
• Tested and troubleshot applications with complex Java dependencies and differing technical environment requirements, together with superusers, PAC, and Infrastructure.
• Participated in testing and introduction of Citrix-based Chromebooks and other centrally managed client solutions, including user support and change communication.
• Contributed to the transition from Helpdesk to Service Desk with ITIL's service-delivery framework as the focus.
  We developed a traditional Helpdesk, primarily reactive and focused on basic case handling, into a fully fledged Service Desk with clear focus on ITIL processes, service delivery, SLA follow-up, and user experience.

The organisation comprised approximately 1,500 employees in Sweden and Denmark.

Environment & tools: Windows XP–10, Active Directory/Admin.net, Citrix, CISM Remedy, Confluence, SharePoint, Lotus Notes, Java, and ITIL.

HMS-Solutions Ltd

Network administrator & web manager.
Networking, web administration, software distribution. Office management with line responsibility and project management for software development.

Environment & tools: Windows Server/AD, LAN/WAN, web (Apache/IIS), software distribution, backup.

NIKAS A/S

Network administrator & web manager. Project responsibility for Java-based software. Worked with Framfab, WM-data, and Crepido on the development, stabilisation, and further development of software for workplace environment systems.

• Technical administration and testing of a Java-based server application, including building and maintaining test environments.
• MSI packaging and distribution of software updates after introduction by an external specialist.
• Release management, installation materials, and user instructions.
• Web responsibility for Swedish, Norwegian, and Danish product information, including maintenance of the software library with relevant links to regulations.
• Created web-based presentation and sales-support material.
• Initial work on translating the application's interface into Swedish and English.
• Contributed to building an IIS-based Swedish server environment.
• Worked for several years with Crepido on testing, verification, and improvement after the root cause of recurring Java crashes had been identified.
• The product was in production at around 1,000 customers in Norway and a smaller number in Sweden.

Environment & tools: Windows Server, IIS, Apache/Tomcat, Java, MSI/Wise, web technologies, networking, SQL, and project management.

CONRAM (self-employed)

IT consultant. Networking, web, MSI/Wise, support, projects, bookkeeping, etc.

Environment & tools: Windows, MSI/Wise, network design, support, web (HTML, PHP), accounting systems.

Procordia Food AB

Process operator

• Operations and production monitoring in an industrial environment using FactoryLink + PLC.
• Contributed to the transition from older manual control to PLC-based solutions.
• Participated in team work related to ISO 9001 certification and HACCP.
• Safety representative 1993 – 2000.

Environment & tools: FactoryLink, PLC control, production monitoring, quality systems, occupational health & safety work.

Skånska Lantmännen

Laboratory assistant. Sampling and analysis of grain.

Environment & tools: Laboratory instruments, scales, analysis equipment.

John Deere, Arlöv

Warehouse operations and spare parts

• Receiving, sorting, and distribution of tractor parts and agricultural equipment.
• Experience of basic logistics, order processing, and internal reporting.

Kappellören

Inside sales of capital services – Telemarketing.

Eslöv Municipality, Home Care

Temp home-care assistant with alarm duties.

Annons- & Reklambyrån i Lund

Advertising sales for the magazine Öresunds Reklamblad.

Spies Tour Leader School

vocational training in the travel industry

• Training in service, presentation, and group management for tour-leader roles in charter tourism.
• Planning and delivery of activities, themed evenings, and local excursions for tourist groups.
• Practical exercises in problem solving, crisis handling, and communication with international guests.
• Focus on logistics, coordination, and local knowledge to ensure a safe, well-organised guest experience.

Nauteba SA, Pto Andraitx, Mallorca

Sales/representative. Summer job (languages/finance/sales).

Perfumerías Cañaveral S.A., Mallorca

Warehouse/dispatch/deliveries

• Participated in daily operations of the family’s shops with focus on customer service and sales.
• Responsible for stock control, goods receiving, and inventory of cosmetics and perfume products.
• Checkout operations and customer service; supported campaigns and merchandising.
• After obtaining a driving licence, deliveries between shops and wholesalers on the island.
• Contributed to the introduction of a digital point-of-sale (POS) system.
• Early understanding of logistics, stock flows, and customer interaction — experience later valuable in IT and service roles.

Stockholm Institute of Technology (STI) – IAM & Cybersecurity, Higher Vocational Education (YH) – ongoing.

LinkedIn Learning – Cybersecurity Foundations; Cybersecurity with Cloud Computing.

Advantum Kompetens – Leadership training.

Mercedes-Benz – Xentry Portal, vehicle diagnostics certification.

Mercedes-Benz – IT Security Certification.

Folkuniversitetet – Web development (HTML/CSS, Dreamweaver).

Folkuniversitetet – Project work: planning, administration, delivery, follow-up.

Daimler – Data Protection.

Bita, Malmö – ITIL Foundation.

Komvux Eslöv – PC co-ordinator / networking / programming.

Training focused on administration and support of office networks. Included computer and network technology, installation and configuration of Windows NT/98, user and access management, troubleshooting, documentation, and basic IT security.

Studieförbundet Vuxenskolan – PC course (Windows 95, Works 4, Internet, networking, MS-DOS).

Introductory training in computer use and operating systems. Covered Windows and DOS, word processing, spreadsheets, file administration, peripherals, and an introduction to the Internet and e-mail.

Data SETEMSA, Palma – Computer applications / programming

• Took part in a company course to support the family business with point-of-sale (POS) and stock control.
• Training in basic BASIC programming and DOS commands.
• Introduction to data storage, printers, and early spreadsheet software such as Lotus 1-2-3 and VisiCalc.
• Experience of handling software and files on Amiga and IBM-compatible computers.

Asociación de Informática Balear – BASIC & general computing.

Lund University – Law (introductory course + single-subject courses).

Swedish Overseas School – Social sciences track (Hermods, distance learning).

S:t Petri Upper Secondary School – Natural sciences track.

Comprehensive school – Swedish Overseas School, Palma (previously Rosengård & Baldersskolan).

Continued IT development – Ongoing self-study/practice: hardware, networking, security, web development, virtualisation (Linux, Windows, Hyper-V, ESXi, Proxmox, TrueNAS, AI, etc.).
Since I began working with POS systems in the 1980s, I have been drawn to IT and technology and have continued to develop through hands-on self-study.
I have built and maintain an extensive home lab with physical and virtualised server infrastructure, networking, firewall, storage, monitoring, and services on a scale comparable with a small workplace.
Technologies and platforms include Windows Server, Linux, Proxmox, Hyper-V, ESXi, ZFS, TrueNAS, Docker, networking, and AI-assisted administration and documentation.

Teknikens Värld web forum – Admin; rebuild/upgrade, operations, moderation, troubleshooting.

PHP-Fusion – Manager of the Swedish site; Staff since 2006; head of support & moderation; project manager 2012–2013. Still active in the community.

Asociación de Informática Balear – Co-founded and built a computing association in Palma.

Academic Society, Lund – “Sexmästare” (events/banqueting officer) 1987–1988.

Moderate Students, Lund – Active member.

Moderate Youth League, Eslöv – Re-established and revitalised the local association.

Moderate Party, Eslöv – Board/active member.

Friends of Sankt Thomas School – Founder; chair and secretary.

Eslöv Municipality – Social Services Committee (deputy 1996–2002), Culture & Leisure (member 1996–2002), Services Committee (vice chair, IT responsibility, 2010–).

Church of Sweden – Parochial Church Council (deputy → member), Chair of the Parish Meeting.

Fluent (good comprehension of related languages Norwegian and Danish)

Fluent

Fluent

Basic

Basic

Married to Catharina since 1990. Three adult children: Kevin (nurse, MSc in environmental science), Rebecca (fire protection engineer, Ramboll), Veronica (astronomy & digital design). Raised in Mallorca. Lives in Marieholm (Eslöv).

Computers, gaming, web development and online communities. I play Lord of the Rings Online — a game inspired by Tolkien’s world — as well as Assassin’s Creed, which offers remarkable historical immersion in the ancient world and other eras.
I used to build aquariums, often keeping barbs and cichlids — rather assertive fish.
Interested in cars and new automotive technology.
A keen reader; recent books include a trilogy on the Roman politician Cicero and Nick Perumov’s Elven Blade.